Delivery Lead Times
To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times once your order is dispatched are as follows:
NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
Perth and Adelaide between 5 and 12 business days.
Non-metro areas (including Hobart and Cairns) between 12 and 18 business days.
For special requirements, please contact our customer service team on 03 9331 7533.
Tracking Your Order
Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items you may chose to use one of our furniture carriers, if so you will also receive a call from one of our removalists to confirm a suitable time for delivery.
Deliveries are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we can use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process, please let us know if you would like this service and we can provide you a cost. Please note this service does not include unpacking or rubbish removal.
Picking up Your Order
Any order can be collected from our Melbourne warehouse at no extra charge, all pickups must be pre-arranged.
If you require it, please call our customer service team on 03 9331 7533 to obtain a price for delivery prior to placing your order, account customers will have freight included in their invoice upon dispatch. Pro Forma customers will have a freight charge included in their invoice for payment prior to dispatch
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible and that cost is passed on to our customers..
We provide a return policy on Items purchased from MRD home. If for any reason you are not satisfied please submit a claim form to firstname.lastname@example.org, we will provide you with a returns authorisation number which you will need to quote when returning the goods. Please return in original, unmarked condition and packaging within 7 days, Once the items are received back into our warehouse we will raise a credit note in our system within 72 hours. Unwanted items must be returned to the following address in full original packaging and we do not cover return freight costs for change of mind:
MRD home Warehouse
7 McGregors Drive, Keilor Park, VIC, 3042
Signature on Delivery
All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.
We are unable to accept any responsibility for your order once delivered if you select this option.
If You Will not be Home to Accept Delivery
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.
Unless otherwise stated, MRD home Furniture does not come pre-assembled. Please call our customer service line on 03 9331 7533 if you require information regarding specific item assembly.
Customer Service Policy
MRD home is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item or a backorder
MRD home provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty does not cover items used for commercial purposes. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.