Shipping & Returns

How we get things to you

Delivery Lead Times
To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:
NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
Perth and Adelaide between 5 and 12 business days.
Non-metro areas (including Hobart and Cairns) between 12 and 18 business days.
For special requirements, please contact our customer service team on 03 9331 7533.

Tracking Your Order
Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Delivery Policy
Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

Picking up Your Order
Any order can be collected from our Melbourne warehouse at no extra charge, all pickups must be pre-arranged.
Click here to view our warehouse pickup location.

Delivery Charges
On the item listing page, under the Buy Now button there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 03 9331 7533 to obtain a price for delivery.
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible.

Returns Policy
We provide an unconditional return policy on furniture purchased from our website excluding lighting & homewares. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:

MRD home Warehouse
7 McGregors Drive, Keilor Park, VIC, 3042

Once we receive the returned products, we will issue your refund within 72 hours.

Signature on Delivery
All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.
We are unable to accept any responsibility for your order once delivered if you select this option.

If You Will not be Home to Accept Delivery
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.

Assembly
Unless otherwise stated, MRD home Furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call our customer service line on 03 9331 7533 if you require information regarding specific item assembly.

We do offer a premium assembly service for Melbourne metro areas. An MRD home representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 03 9331 7533 or at info@mrdhome.com.au for a quote.

Payment Method
We currently only accept PAY PAL
Please note: goods will not be dispatched until full payment has been received by MRD home

Customer Service Policy
MRD home is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.

Warranty
MRD home provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty does not cover items used for commercial purposes. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.



Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.