Terms / Conditions & FAQ

If you are unable to find an answer to your question below, please feel free to call us on 03 9331 7533 or email us via info@mrdhome.com.au and our friendly customer service team will be happy to assist you.

PAYMENTS

What payment methods can I use?
Currently we only accept Paypal via online ordering
Please note: goods will not be dispatched until full payment has been received by MRD home


ORDERING

How do I order online?
If you would like to purchase a product, click on the "Shop Now” button to add it to your shopping cart. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on “My cart” in the top right hand corner of the page. When you would like to proceed to payment, click on the Check out button to finalise your purchase order.

What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 5 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

How do I see my order information once I've placed my order?
You can access your invoice from the Thank You page once you have processed your order. A confirmation email with your order information will also be sent to your email address. If you have misplaced your confirmation email you are able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.

Can I change or cancel my order after I've placed it?
If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 03 9331 7533 or via email info@mrdhome.com.au

Can I find all MRD home products on this website?
Yes, you can. We ensure that our online store always shows all of our current products so you should always be able to find the item you are looking for. Sometimes we may post images of exciting new items on their way into our range and these will sometimes be available for pre ordering and sometimes not. But let us know what you are after and we will attempt to make sure you get it!


DELIVERY

Where does MRD home ship to?
We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally at this point. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Victorian warehouse.

When can I expect my order?
Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

• NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.
• Perth and Adelaide between 5 and 12 business days.
• Non-metro areas (including Hobart and Cains) between 12 and 18 business days.

For special requirements, please contact our customer service team on 03 9331 7533

How can I track my order?
Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.

Can I pick up my order?
Yes. Any order can be collected from our Victorian, Keilor Park warehouse and, of course, at no charge.

Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge. Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged and is available for non-bulky items only.

Can I get someone to assemble my furniture for me?
This is not currently a service that we offer but our items are generally easy to assemble and come with instructions to guide you along your way. Should you run into any troubles you can also feel free to Contact Us


RETURNS

Can I return my order if I change my mind?
Yes, we provide an unconditional return policy on furniture purchased from our website sight unseen excluding lighting. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging within 7 days for a full refund less freight. Unwanted items must be returned to the following address in full original packaging:

MRD home Warehouse and Distribution Centre
7 McGregors Drive
Keilor Park, 3042

Please download the following Returns Form and attach to each box being returned:

RETURNS FORM.PDF

Once we receive the returned products, we will issue your refund within 72 hours.